Reference

What Our Legal Terms Mean for You

bd5777 operates under terms that are shaped by local law and eligible regions — your access and account rights depend on where you are and what applies in your area.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment contextUser rights and data handlingContact path for legal queries
bd5777 What Our Legal Terms Mean for You
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Our approach to legal compliance is practical and account-centred. We hold only the data needed to verify your identity and process transactions through bKash, Nagad or Rocket. We do not share your personal data with third parties outside of payment processing, fraud prevention and any disclosure required by law. You can request a copy of the data we hold, ask us to correct inaccuracies, or request account closure at any time through the contact paths above.

Data Retention

We keep account and transaction records for the period required by applicable regulations. After that period, data is deleted or anonymised. bKash, Nagad and Rocket transaction logs follow each wallet provider's own retention policy.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any changes to your linked bKash, Nagad or Rocket wallet require a re-verification step before the change takes effect.

Cookie Policy

We use session cookies to keep you logged in across your browser and to remember your device for faster re-entry. No third-party advertising cookies are placed without your consent during account use.

Requesting Changes

To update your registered details, correct stored data or close your account under these legal terms, contact us via live chat or email with your account number and wallet reference.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your rights under these terms, disputes about account eligibility, or requests to review how your information is handled, our support team can be reached through the channels below. We aim to respond to legal and account-rights queries within the timeframe shown in our support policy, and we will always tell you which team is handling your case.

Team online

Live Chat

Start a live chat from your account dashboard for urgent legal or eligibility queries. Our team handles account-rights questions and can escalate to the compliance desk.

Email Support

Send detailed legal requests — including data access or account-closure requests — by email. Include your registered bKash, Nagad or Rocket number so we can verify your identity quickly.

Account Help Page

The in-app help section covers common legal queries: account ownership, wallet verification, and what happens if your region changes eligibility status.

Common Legal and Eligibility Questions

These are the questions we hear most often about account eligibility, jurisdiction rules and user rights. If your question is not here, reach us through live chat or email with your account details.

Access depends on your local law and whether your region is listed as eligible. We do not confirm legality in every area — you must check what applies where you live before using the platform.

Your wallet must be registered in your own name. A mismatch triggers an ownership verification step; your account may be suspended until the check is completed and identity is confirmed.

Yes. Send a data-access request by email with your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet — and our team will respond within the timeframe stated in our policy.

Request closure through live chat or email. Include your account number and wallet reference. We will confirm closure and tell you how long transaction records are retained after the account closes.

Updates are posted on this page with an effective date. Continuing to use your account after that date means you accept the revised terms. We do not require a separate click-through for minor updates.

All three wallets are subject to bd5777 platform terms plus each provider's own conditions. Rocket, bKash and Nagad each have their own user agreements that apply alongside ours when you make a transaction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.